Friday, December 09, 2005

A Retail Outlet from the Past



There are still a few places in Great Britain where retailers provide the sort of service that would be seen as unprofitable or unnecessary by many of the companies that inhabit the shopping malls and retail parks. I know it's difficult to credit but there are still shops where the staff have been trained to serve and provide advice rather than chat amongst themselves and sniff.

Brays of Malvern are one of the few who have hung on to the quaint notion that the customer is an essential part of the business and to be cosseted - the staff are friendly, helpful and courteous, even my size 12 feet are no trouble (and, in fact, seem to have acquired some notoriety).

I've always wanted notorious feet.

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